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If you need to cancel an order, contact us as soon as possible after placing it.

Before Fulfillment

Orders may be cancelled before they are processed or handed to the carrier. If cancellation is possible, we will confirm it and issue any applicable refund to the original payment method.

After Fulfillment

Once an order has shipped, it can no longer be cancelled. You may still be able to return eligible items under our Return Policy after delivery.

Subscriptions Or Recurring Orders

If a subscription or recurring order option is offered, cancellation terms will be shown before purchase and may also be managed from your customer account where available.

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This website is operated by MANZ MAISON PRIVE.

Contact

For legal, customer service, or order-related requests, contact us through the store contact page or the email address provided in your order confirmation.

Intellectual Property

All website content, including product imagery, design, text, logos, and brand assets, is owned by MANZ MAISON PRIVE or used with permission. It may not be copied, reproduced, distributed, or used commercially without prior written consent.

Website Information

We make reasonable efforts to keep website information current, but we do not guarantee that all content is complete, accurate, or uninterrupted at all times.

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By using this website or placing an order, you agree to these Terms of Service.

Store Use

You agree to provide accurate information, use the store lawfully, and avoid interfering with the operation, security, or availability of the website.

Orders

We may refuse, cancel, or limit an order when information appears inaccurate, payment cannot be verified, stock is unavailable, or fraud or misuse is suspected.

Product Information

We aim to present product information accurately, but availability, pricing, descriptions, and images may change without notice.

Liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential losses arising from use of the store or purchased products.

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Approved refunds are returned to the original payment method after the returned item has been received and inspected.

Refund Timing

Once a refund is approved, processing time depends on the payment provider and issuing bank. Original shipping fees are non-refundable unless the refund is due to our error.

Partial Refunds

Partial refunds may apply if an item is returned incomplete, damaged after delivery, or outside the confirmed return conditions.

Failed Or Cancelled Orders

If an order cannot be fulfilled after payment has been captured, we will cancel the unavailable item or order and issue the applicable refund.

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We accept returns on eligible items within 14 days of delivery.

Return Conditions

Items must be unused, unopened where sealed, and returned in their original packaging. Products that have been used, damaged after delivery, or returned incomplete may not be eligible for a refund.

How To Start A Return

Contact us with your order number and the item you would like to return. We will confirm the return instructions before you send the package back.

Refunds

Once your return is received and inspected, approved refunds are issued to the original payment method. Shipping charges are non-refundable unless the return is due to our error.

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We use cookies and similar technologies to operate the website, remember preferences, understand store performance, and support checkout and security features.

Essential Cookies

Essential cookies are required for core store functions such as cart behavior, account sessions, checkout, fraud prevention, and site security.

Analytics And Preference Cookies

Where enabled, analytics and preference cookies help us understand how customers use the store and improve navigation, merchandising, and performance.

Managing Cookies

You can manage cookies through your browser settings. Blocking some cookies may affect cart, checkout, account, or other website functionality.

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Orders are usually processed within 1-3 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day.

Shipping Rates

Shipping rates are calculated at checkout based on the delivery address, selected shipping method, and order size.

Delivery Times

Delivery estimates are shown at checkout when available. Carrier delays, customs processing, weather, and other circumstances outside our control may affect delivery timing.

International Orders

International orders may be subject to duties, taxes, import fees, or other charges required by the destination country. These charges are the customer's responsibility.

Tracking

When tracking is available, it will be sent after the order ships.

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Policies